Terms and Conditions

These conditions of use explain the main rules that apply when you access and use the Casino Moons website, create or use a player account, place bets, play casino games, and participate in promotions and related services.

By visiting the site, registering an account, depositing, playing, or claiming an offer, you agree to follow these platform rules. They’re designed to set clear expectations around what you can expect from us, what we need from you, and how we handle common situations like verification, payments, bonuses, and technical issues.

Who Can Use Casino Moons (Adults Only)

Casino Moons is intended for adults only. You must be of legal gambling age in your jurisdiction to register and play.

It’s your responsibility to make sure that online gambling is legal where you are located and that you are allowed to use our services. We may restrict or block access in certain countries or regions, and some features, games, payment methods, or promotions may not be available everywhere.

Account Setup: Straightforward Rules for Registration

When you create an account, you agree to provide accurate, complete, and up-to-date information, including your name, address, date of birth, and contact details. Your account must be registered in your own name, and you should only open the number of accounts we permit.

If any of your details change, you’re expected to update them. Using false information, registering under someone else’s identity, or attempting to bypass location or eligibility checks can lead to account limits or closure.

Identity Checks (KYC): Why We Ask and What We May Need

To keep the platform safe and to meet regulatory and security requirements, Casino Moons may ask you to verify information at any time, including before processing withdrawals.

Verification may include requesting documents or additional information to confirm:

• Your identity and age
• Your address
• Ownership of a payment method or wallet
• The source of funds where required
• Any other details needed to protect you and the platform

If verification is incomplete or documents can’t be confirmed, we may delay or decline certain transactions until the review is finished.

Keeping Your Account Secure

You’re responsible for keeping your login details private and secure. Any activity carried out through your account is treated as authorized by you, so please choose a strong password and avoid sharing access.

Player accounts are personal. They can’t be shared, transferred, sold, or used on behalf of someone else. If we reasonably believe an account is being shared or operated by a third party, we may restrict access while we review the situation.

Deposits, Withdrawals, and Account Balances

Casino Moons supports a range of payment methods, which may include Visa, MasterCard, American Express, Skrill, Neteller, PaySafeCard, ecoPayz, Flexepin, AstroPay Card, UnionPay, and cryptocurrency options such as Bitcoin (BTC). Availability can vary by location, currency, and internal risk checks.

Key points to understand:

• Processing times and limits can differ depending on the method you choose and your verification status.
• Withdrawal requests may be reviewed before approval, including checks for account security, payment ownership, wagering completion, and compliance reviews.
• We may apply reasonable checks to prevent fraud, chargeback abuse, and unauthorized transactions.
• Your displayed balance may include separate cash and bonus balances, and different rules may apply to each.

If you notice a balance discrepancy, contact support as soon as possible so it can be checked.

Bonus Rules You Should Know Before Opting In

Promotions, free spins, and bonus credits may come with additional bonus terms, which apply alongside these service terms. Always review the specific promotion details shown at the time of the offer, because eligibility, games, time limits, and wagering requirements can vary.

Common bonus conditions may include:

• Wagering requirements (for example, a multiplier on the deposit plus bonus)
• Game contribution differences (some games contribute less toward wagering)
• Time limits to meet the wagering requirement (often 7 days unless stated otherwise)
• Maximum cashout rules for certain bonus types
• Limits on claiming multiple offers at the same time (often one active bonus at a time)

At Casino Moons, examples of promotion mechanics you may see include:

• A welcome package spread across the first three deposits, with wagering requirements that apply to the deposit plus the bonus amount, and free spins winnings that may have separate wagering requirements.
• No-deposit offers that may have a maximum withdrawal cap, plus requirements such as a minimum deposit to complete verification before withdrawing.
• Cashback offers that may be credited as real cash based on a defined weekly period and may not require wagering, where stated in the promotion terms.

If a bonus is credited in error or claimed in a way that doesn’t match the offer rules, we may correct the balance and adjust any related winnings in a fair manner.

Game Access, Features, and Platform Availability

We aim to provide a reliable, enjoyable service, but we can’t promise that the website or every game will always be available without interruption. Access may be affected by maintenance, upgrades, software changes, regional restrictions, provider availability, or unexpected technical issues.

We may add, remove, suspend, or limit games, promotions, features, bet limits, or services at any time. This can include changes made by third-party game providers or payment providers.

Fair Play Standards and Prohibited Conduct

Casino Moons is built for genuine play. You agree to use the platform lawfully and fairly and not to misuse the services.

Prohibited behavior includes, but isn’t limited to:

• Fraud, attempted fraud, or use of stolen payment methods
• Collusion with other players or coordinated play intended to exploit promotions or systems
• Chargeback abuse or intentionally reversing valid transactions
• Bonus abuse, including creating multiple accounts to claim offers or manipulating wagering rules
• Using bots, scripts, automation tools, or unauthorized software to influence play
• Attempting to interfere with site security, game outcomes, or platform systems
• Providing false or misleading information, or bypassing eligibility and location checks
• Allowing someone else to access or operate your account

When We May Restrict Access or Close an Account

We may refuse service, restrict account functions, suspend promotions, freeze withdrawals for review, or close an account when it’s reasonable to do so - for example, if:

• Verification is incomplete or information can’t be confirmed
• We detect suspicious activity or signs of misuse
• Platform rules or promotion rules appear to have been broken
• A transaction is disputed, reversed, or flagged by a payment provider
• We need to protect the integrity of the games, the platform, or other players

When possible, we aim to handle reviews promptly and communicate clearly through your registered contact details.

Mistakes, Malfunctions, and Technical Errors

From time to time, errors can occur, including game malfunctions, interrupted sessions, display issues, incorrect bonus credits, pricing or paytable errors, or inaccurate balances caused by technical problems.

If an obvious error happens, Casino Moons reserves the right to correct it and to address the results of the error in a fair and reasonable way. This may include adjusting balances, voiding bets placed under a malfunction, or correcting bonus calculations that were applied incorrectly.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun or starts to feel hard to control, we encourage you to take a break and use the responsible gaming tools available on our platform where offered.

You can also review guidance and support options on our Responsible Gaming page.

Ownership of Content and Acceptable Site Use

All site content, branding, design elements, software components, and original materials on Casino Moons are owned by the operator or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission. You also agree not to misuse the site in a way that harms performance, security, or other users’ experience.

Third-Party Providers and Linked Services

Some parts of the service are provided through third parties, including game studios, payment providers, and platform technology partners. This means certain games or payment tools may be subject to provider availability, technical limits, and operational requirements outside our direct control.

Links to third-party websites or tools, where provided, are offered for convenience. Their services may have their own rules and policies.

Liability Limits (Plain Language)

Casino Moons isn’t responsible for losses or damages that result from circumstances outside our reasonable control or from how you use the service. This can include technical interruptions, connectivity issues, device incompatibility, user mistakes, third-party service failures, or extraordinary events.

Nothing in these service terms limits any rights you may have under applicable consumer protection laws where those rights cannot be excluded.

Service Provided “As Is” and “As Available”

The website, games, and related services are provided on an “as is” and “as available” basis. We work to keep the platform running smoothly, but we can’t guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Conditions of Use

We may update these site terms occasionally to reflect changes in the service, security standards, promotions, or operational requirements. The latest version published on the website will apply from the date it’s posted, unless we state otherwise.

We recommend checking this page periodically, especially before claiming promotions, making deposits, or requesting withdrawals.

Related Policies You Should Review

These service terms work alongside other important pages and rules, which may include our Privacy Policy, Cookie Policy, bonus-specific rules, and AML/KYC-related procedures where applicable. Reading these helps you understand how accounts, promotions, and player protection measures are managed across the platform.

Contact Casino Moons Support

If you have questions about these conditions of use or your account, contact Casino Moons through our official support channels:

• Email: support@casinomoonsmobile.com
• Phone: 1-800-274-7345

Using Casino Moons means agreeing to follow these platform rules so everyone has a clear, fair baseline for accounts, payments, promotions, and play. If anything here is unclear, support can help you understand how the rules apply to your situation.