FAQ

Creating an account at Casino Moons is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then complete the registration form with your personal details, including your name, email address, phone number, and preferred currency. Create a secure password that meets our requirements. Verify your account through the confirmation email we'll send immediately after registration. Once verified, you can make your first deposit and claim your welcome bonus. The entire process takes less than five minutes, and your account will be ready for immediate use. For security purposes, we may request identity verification documents before your first withdrawal to protect your funds and comply with regulatory requirements.

Casino Moons welcomes new players with a generous bonus package spread across your first three deposits, offering up to 750% bonus funds plus 110 cash free spins. Our standard welcome offer includes a 200% match up to $2000 plus 30 free spins on your first deposit. We also provide a $30 no-deposit bonus for new registrations, allowing you to try our games without risking your own money. For free spins enthusiasts, we offer 80 free spins upon signup with a 20x wagering requirement and a maximum cashout of $100. All bonuses come with specific terms and conditions, including wagering requirements typically set at 35x the bonus amount. Remember to check our Promotions page regularly, as we frequently update our offers with seasonal promotions and special deals for loyal players.

Casino Moons offers multiple secure payment options for both deposits and withdrawals. For deposits, we accept major credit cards (Visa, MasterCard, American Express), e-wallets (Neteller, Skrill, ecoPayz), cryptocurrencies (Bitcoin), and other methods like AstroPay Card, Flexepin, PaySafeCard, and UnionPay. Deposits are processed instantly, allowing you to play immediately. For withdrawals, we support the same payment methods with a maximum withdrawal limit of $4,000 per week. Withdrawal processing times vary by method: e-wallets typically process within 24 hours, credit cards take 3-5 business days, and bank transfers may require 5-7 business days. Casino Moons supports multiple currencies including AUD, CAD, EUR, GBP, USD, ZAR, and Bitcoin. All transactions are secured with advanced encryption technology to protect your financial information.

Casino Moons features an extensive collection of games powered by leading software providers including BetConstruct, Betsoft, Habanero, Microgaming, NetEnt, Pragmatic Play, Rival Gaming, Tradologic, ViG, and Vivo Gaming. Our diverse game library includes hundreds of video slots featuring various themes, paylines, and bonus features to suit every preference. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker. We also offer a live casino section where you can experience real-time gaming with professional dealers via high-definition video streaming. Additionally, our platform includes specialty games like scratch cards, keno, and virtual sports. The game collection is regularly updated with new releases, ensuring fresh gaming experiences for our players. All games are tested for fairness using certified random number generators to ensure completely random and fair outcomes.

Casino Moons prioritizes fair play and security through multiple measures. All our games use certified Random Number Generators (RNGs) that undergo regular testing by independent auditors to ensure completely random and fair outcomes. We implement industry-standard SSL encryption technology to protect all data transmissions between your device and our servers, safeguarding your personal and financial information. Our platform adheres to strict regulatory compliance standards, operating under a valid gaming license that requires regular audits and adherence to responsible gambling practices. We've also implemented sophisticated fraud detection systems to prevent unauthorized account access. For player protection, we offer responsible gambling tools including deposit limits, self-exclusion options, and reality checks. Our privacy policy strictly governs how we collect, use, and protect your data, ensuring we never share sensitive information with unauthorized third parties.

Casino Moons provides comprehensive 24/7 customer support through multiple channels. For immediate assistance, contact our support team via live chat directly on our website—simply click the chat icon in the corner of any page. For less urgent matters, email us at support@casinomoonsmobile.com with your inquiry and account details, and we'll respond within 24 hours. Players in the United States can reach us toll-free at 1-800-274-7345 to speak directly with a support representative. Our support team is professionally trained to handle all types of inquiries, from technical issues to account questions, bonus terms, and payment processing. We also maintain an extensive help center with guides and articles addressing common questions. For VIP players, we provide dedicated account managers offering personalized support. All support services are available in multiple languages to accommodate our international player base.